Terms and Conditions

 

"This document is a translation. In the event of any dispute to the interpretation of any of these conditions, the official Dutch language version shall prevail."

 

Article 1 - Definitions

 

In these conditions, the following definitions apply:
Entrepreneur: the natural or legal person who presents products to consumers over distance;
Consumer: the natural person not acting in the exercise of profession or business and a distance contract with the entrepreneur;
Distance contract: an agreement whereby in the framework of a system organized by the entrepreneur for distance selling of products to the conclusion of the agreement exclusive use of one or more means of distance communication;
Technique for distance communication: a means that can be used for the conclusion of a contract, without the consumer and trader being simultaneously in the same space;
Grace period: The period within which the consumer can exercise his right of withdrawal;
Right of withdrawal: the ability for consumers to see within the waiting period of the contract;
Day: calendar day;
Transaction Duration: a distance contract with respect to a series of products and / or services, which the delivery and / or purchase is spread in time;
Durable medium: any means that the consumer or business that enables information to him personally is directed to store in a way that future consultation and unaltered reproduction of the stored information.

 

Article 2 - Identity of the entrepreneur

 

Ouroboros Miniatures
Frankenlaan 8 ( Pickup Address by appointment only )
4841 XN Prinsenbeek
Email: ouroborosminiatures@gmail.com
Phone No: 0616888428
Registration number: 89785134
VAT number: NL004764905B16

 

 

 

Article 3 - Applicability

 

 
These terms and conditions apply to every offer of the entrepreneur and any agreement reached at a distance between businesses and consumers.
Before the agreement is concluded, the text of these general conditions made available to consumers. If this is not reasonably possible, before the contract is concluded, indicated that the terms appearing in the entrepreneur and will be sent free of charge as soon as possible at the request of the consumer.
If the contract is concluded electronically distance, notwithstanding the preceding paragraph and before the contract is concluded, the text of these general conditions are made electronically available to the consumer in such a way that the consumer in a simple way can be stored on a durable medium. If this is not reasonably possible, before the contract is concluded, indicated where the general conditions can be inspected electronically and that at the request of the consumer electronically or otherwise will be sent free of charge.

 

Article 4 - The offer

 

If an offer has a limited duration or subject to conditions, this will be explicitly stated in the offer.
The offer includes a complete and accurate description of the products and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the contractor uses these images are a true reflection of the products and / or services. Obvious mistakes or errors in the offer binding on the entrepreneur.
All through Ouroboros Miniatures prices quoted include packing and VAT but excluding shipping and any transport costs, unless explicitly stated otherwise.

 

Article 5 - The agreement 

 

The agreement is subject to the provisions of paragraph 4, concluded at the time of the consumer accepts the offer and meet the corresponding conditions.
If the consumer has accepted the offer electronically, the trader will immediately acknowledge electronic receipt of acceptance of the offer. Until receipt of this acceptance has not been confirmed, the consumer may rescind the contract.
If the agreement is created electronically, the trader will take appropriate technical and organizational measures to protect the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the trader will take appropriate safety precautions.
The entrepreneur can - within the law - to inform the consumer's ability to meet its payment obligations, and of all those facts and factors relevant to a sound conclusion of the distance contract. If the operator under this investigation was justified not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.
Ouroboros Miniatures will send the product to the consumer, send an invoice wich mentionx the email address and telephone number of the establishment of Ouroboros Miniatures where consumers can lodge complaints.

 

Article 6 - Right of withdrawal upon delivery of products

 

When purchasing products, the consumer can terminate the contract without giving any reason within seven working days. This period commences on the day following receipt of the product by or on behalf of the consumer.
During this period the consumer will carefully handle the product and packaging show closed.
If he exercises his right of withdrawal does, he will the product with all accessories and in original condition and packaging to the entrepreneur, according to the reasonable and clear instructions provided by the entrepreneur.
If the consumer fails to in paragraphs 2 and 3 are met, Ouroboros Miniatures to the injury stories on the consumer.

 

Article 7 - Costs in case of withdrawal

 

 
If the consumer exercises his right of withdrawal, will not exceed the cost of return shipping cost.
If the consumer has paid an amount, the entrepreneur this amount as soon as possible but no later than 30 days after the return or cancellation, refund.

 

Article 8 - Exclusion of right of withdrawal

 

If the consumer does not have a right of withdrawal, the trader may be excluded only entrepreneur submitted clearly in the offer, at least in time for the conclusion of the contract refers.
Exclusion of the right of withdrawal is only possible for products:
a) which are established by Ouroboros Miniatures, according to the consumer's specifications;
b) that are clearly personal in nature;
c) that can not be returned due to their nature;
d) that may become obsolete;
e) whose price depends on fluctuations in the financial market Ouroboros Miniatures has no control;
f) for individual newspapers and magazines;
g) for audio and video recordings and computer software that the consumer has broken the seal.
h) Articles that are unpacked in such a way so that resale is no longer possible.

 

Article 9 - The price

 

During the period mentioned in the offer prices of the products and / or services have not increased, except for price changes resulting from changes in tax rates.
Notwithstanding the preceding paragraph, the business products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur has no control, at variable prices. These fluctuations and the fact that any price targets, are at the offer.
Price increases within 3 months after the conclusion of the contract are only allowed if they result from legislation or regulations.
Price increases from 3 months after the conclusion of the contract are only allowed if the trader has agreed and they are the result of legislation or regulations; whether the consumer has the right to terminate the contract on the day on which the price increase.
The supply of products or services mentioned prices include VAT.

 

Article 10 - Compliance and Warranty

 

Ouroboros Miniatures guarantees that the products and / or services meet the contract specifications stated in the offer, the reasonable requirements of reliability and / or usability and on the date of the conclusion of the agreement existing legal provisions and / or government regulations.
An arrangement offered by the trader does not affect the rights and claims that consumers in respect of a failure in the performance of the operator obligations can do against the employer to claim under the Act and / or the distance contract.

 

Article 11 - Delivery and execution

 

Ouroboros Miniatures will observe the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
The place of delivery is the address that the consumer makes known to the company.
Subject to what is stated in Article 4 of these terms and conditions, the company will implement accepted orders expeditiously within 30 days unless a longer delivery has been agreed. If delivery is delayed or if an order is not or only partially carried out, the consumer receives them no later than one month after placing the order. The consumer in this case has the right to terminate the agreement without penalty.
In case of dissolution in accordance with the preceding paragraph, the operator the amount that consumers paid as soon as possible but no later than 30 days after repudiation.
If delivery of an ordered product proves impossible, the trader will endeavor to provide a replacement article. Latest shipment will be clear and comprehensible manner that a replacement item is delivered. For replacement items right of withdrawal can not be excluded.
The risk of damage and / or loss of products until the time of delivery to the consumers in the business, unless otherwise agreed.

 

Article 12 - Force Majeure

 

 
If Ouroboros Miniatures through force majeure can not meet its obligations, these obligations will be suspended for the duration of the force majeure condition. If the force majeure condition has lasted 14 days, either party may terminate the agreement in whole or in part by means of a written statement without the right to any (damage) compensation.
Under supremacy of Ouroboros Miniatures includes any circumstance beyond its control, whereby the performance of its obligations is wholly or partially prevented to the buyer or required to fulfill its obligations can not reasonably be required of it, irrespective of whether the circumstance at the time the conclusion of the agreement was provided.
The conditions of paragraph 2 shall include strikes, lockouts and stagnation or other problems with suppliers and / or measures of any government.
Ouroboros Miniatures the purchaser will, as soon as possible from a (possible) force majeure-state notify

 

 
Article 13 - Payment

 

Payment can be made via PayPal and Bank Transfer.
Unless otherwise agreed, the amounts owed by the consumer to be paid within five days after placing the order.
Once payment is received the order will be sent.
If the buyer to pick up the order, it is only by appointment, then the entire order must, before picking up the order, to be paid in full.
The consumer is obliged to report immediately to the trader inaccuracies in the payment details.
In case of default by the consumer Ouroboros Miniatures subject to statutory limitations, the right to charge the reasonable costs to the consumer.

 

 

Article 14 - Complaints

 

Complaints about the implementation of the agreement must be made fully and clearly described within a reasonable time to the entrepreneur, after the consumer has found the defects.
When entrepreneur complaints within a period of 14 days from the date of receipt. If a complaint requires a longer processing time, is answered by the operator within the period of 14 days, confirming receipt and indicating when the consumer can expect a more detailed answer.

 

Article 15 - Liability

 

 
For any direct or indirect damage which Ouroboros Miniatures in these conditions explicitly accept liability Ouroboros Miniatures will not be liable retain damages caused by intent or gross negligence / negligence on part of Ouroboros Miniatures.
The customer Ouroboros Miniatures safeguards in this matter against any third-party liability.
Liability Ouroboros Miniatures remains at all times limited to the amount of the invoice amount of the delivery or the amount Ouroboros Miniatures customers could have maximum chargeable.

 

Article 16 - Other provisions

 

In all matters that are not provided by these terms and conditions always decide the owner of Ouroboros Miniatures

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Ouroboros Miniatures manufactures high quality fantasy, science fiction and modern resin miniatures and busts in various scales. We strive only for the best quality and work together with some of the best artists out there to deliver top products to painters, collectors and gamers alike.

 

Ouroboros Miniatures | Frankenlaan 8 | 4841 XN Prinsenbeek | email: ouroborosminiatures@gmail.com | KvK 89785134 | VAT NL004764905B16

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